Simcoe Heating & Cooling ("we," "us," or "our"): trust is the foundation of every service call we take on, and it extends to this website. Here we set out our approach to personal information: what visitors share with us, the ways it is used, and the care it receives from the moment it reaches our team.
What This Site Collects
Information comes to us directly from you. When you fill in our request form, the fields cover your name, phone, email, the address of the property, and a description of the home comfort work you are considering. Messages you send by email or over the phone follow the same rules described here.
Ways Your Information Is Used
Everything you share serves a practical purpose connected to your request. A phone number lets us call you back, an email carries your quote and appointment confirmation, and the service address tells our technicians where to go. Beyond delivering and scheduling the work, your information stays idle rather than being put to other uses.
Safeguards for Your Details
Security here means steady, everyday care rather than grand promises. Access to customer information is restricted to staff who need it for their work, records are kept only as long as they serve a legitimate business or legal purpose, and no personal information is ever sold or rented to anyone.
Cookies and Site Functionality
Cookies quietly do the background work of the web, and this site uses them sparingly. Their roles here include making sure the site displays and functions as intended and collecting aggregate information about visits. If you would rather not allow cookies, your browser can be set to reject them automatically; some site features may then work less smoothly.
Measuring Website Usage
Understanding how visitors move through the site helps us improve it, so we review anonymized usage statistics from time to time. Page views, referral sources, and similar counts are examined in aggregate, never tied to an individual. This practice keeps the website honest about its own performance while leaving your privacy intact.
Your Choices
The information we hold about you belongs to you. On request, we will tell you what personal details we have, correct anything inaccurate, or remove your record entirely where no legal obligation requires us to keep it. Getting started is as simple as sending us a message through the contact details provided below.
Contact Us
We would rather hear from you than leave you wondering. If any part of this policy is unclear, or if you want to exercise the choices described above, our team is available through the following contact details:
Simcoe Heating & Cooling
Email: [email protected]
Simcoe, ON